Order FAQs

Created by Mauryia March, Modified on Fri, Aug 30, 2024 at 10:36 AM by Mauryia March

1. Can I cancel a client’s order after it has been submitted and 24 hours have passed?

Once an order has been approved and moved into production, it cannot be canceled due to the automated workflow in place.

2. Can I submit an edit to a design to correct an error after approval?

After an order is approved and moved into production, no edits can be made. Please ensure all designs are final before approval.

3. Can I adjust the number of recipients for my mailing list?

Adjustments to the number of recipients should be directed to TCB, as this occurs during the purchasing process of the mailing list. We do not control the quantity or recipients.

4. It’s been over two days since I submitted my print order, and the project status is still “in progress.” What is causing the delay?

The timeline for completing your order is specified in the Service Level Agreement (SLA’s) below. To provide you with a detailed update, please share additional information about your order, such as the order number, submission date, and the specific product in question.

Production Timeframe:

Qty Range	6x9 Postcard	6 x 11 Postcard	#10 & letter package	Bi-fold Self Mailer
< 5000	3-5 days	3-5 days	4-6 days	4-6 days
5,001 - 7,500	3-5 days	3-5 days	4-6 days	4-6 days
7,501 - 12,500	5-7 days	5-7 days	5 -8 days	5 -8 days
12,501 - 20,000	5-7 days	5-7 days	5-8 days	5-8 days
20,001 - 50,000	7-10 days	7-10 days	7-10 days	7-10 days

Shipping Timeframe:

First class: 3-5 business days dependent upon address

Presort Standard & Non-Profit: 5 – 14 business days upon address

5. How can I inquire about the status of an order after submission?

To check the status of an order, please submit a Help Ticket with the order number.

6. Can I pause an order once it has been submitted?

Once an order is submitted, it is automatically moved into production and cannot be paused or canceled.