1. I requested a final proof over two weeks ago and have not yet received it.
The standard SLA for providing proofs is 5-7 calendar days from the request date. If you have not received tracking information, please open a Help Ticket.
2. My documents meet the design requirements, but I am receiving an error message when saving my design.
For assistance with error messages when saving your design, please send the design file to the YGS support team via a Help Ticket. We will review the file and provide feedback on the issue.
3. The quality of my final proof is poor despite meeting all design requirements. How can I address this issue?
Poor quality can result from factors such as low-resolution images. Ensure your artwork is high-resolution before submission and avoid adjusting the resolution in Photoshop. Review your design files to confirm they meet quality standards. If you need further assistance, please open a Help Ticket.
4. I received our print piece significantly later than the estimated delivery time. How long should it take for my order to be fulfilled and delivered?
Delivery times depend on the agreed-upon SLAs and the selected postage class. For MVP projects, please note that delivery may take up to 14 days due to non-profit mailing standards. Refer to the SLA details below.
Production Timeframe:
Qty Range | 6x9 Postcard | 6 x 11 Postcard | #10 & letter package | Bi-fold Self Mailer |
< 5000 | 3-5 days | 3-5 days | 4-6 days | 4-6 days |
5,001 - 7,500 | 3-5 days | 3-5 days | 4-6 days | 4-6 days |
7,501 - 12,500 | 5-7 days | 5-7 days | 5 -8 days | 5 -8 days |
12,501 - 20,000 | 5-7 days | 5-7 days | 5-8 days | 5-8 days |
20,001 - 50,000 | 7-10 days | 7-10 days | 7-10 days | 7-10 days |
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